We strive to ship all orders within the mentioned lead-times in the product description. In case your country isn't one of our current shipping destinations, please contact us at firstname.lastname@example.org for more information. Please note that the shipping costs are not included in the unit price of each product and will be charged separately on each order.
We love to make our customers happy with our products. Nevertheless there may be occasions where you feel it’s necessary to return an item. In case the product is faulty, please contact us within 3 days of receipt. If you are unhappy with a product for a particular reason, please contact us within 14 days of receipt and let us know why you would like to return the item.