Delivery and Returns

 

1. DELIVERY

Hausmerk delivers primarily within the EU but we also ship to the USA and Canada by using Bpost postal services. We strive to ship all orders within the mentioned lead-times in the product description. In case your country isn't one of our current shipping destinations, please contact us at info@hausmerk.com for more information.


Please note that the shipping costs are not included in the unit price of each product and will be charged separately on each order. Delivery costs are calculated according to a parcel’s weight and destination. Your parcel(s) may be subject to the customs fees and import duties of the country to which your order ships. You will have to pay these charges. Unfortunately Hausmerk has no control over customs fees and import duties and we cannot inform you how much they will be before you order. 


You can have your order delivered to your work address if this is more convenient for you. This address should just be mentioned as delivery address on the order form. Unfortunately we cannot deliver to a PO Box address and during holidays orders are not shipped nor delivered. 


If you wish to change your delivery address you can contact us at info@hausmerk.com, this within 24 hours after receiving the order confirmation.

 

2. DELIVERY STATUS 

If you have not received your order or it is late please contact us. We will use our reasonable endeavors to ensure that the estimated lead-times are met but we cannot accept any liability for late deliveries, which are due to circumstances outside of our control. 


If you are repeatedly absent, thus preventing delivery at the address indicated on the order form, and after delivery has been attempted a maximum number of times as stated in the carrier’s general conditions, the order will be returned to Hausmerk. You will be notified by email. The total cost of re-delivery will be borne by you. 

 

3. DELIVERY TIMESCALES

All orders placed on www.hausmerk.com are processed once a week and we aim to dispatch them within the estimated lead-times. Once dispatched you should receive the goods within 1-3 working days in Belgium and 7-10 working days for other EU destinations. On some occasions it may take longer and we apologize for any inconvenience caused but we cannot accept any liability for late deliveries, which are due to circumstances outside of our control. Possible delays do not give you the right to cancel the sale contract, refuse the merchandise or claim damages and interests.

 

4. RETURN POLICY

There may be occasions where you feel it’s necessary to return an item.


In case the product is faulty, please contact us at info@hausmerk.com within 3 days of receipt. If possible, please describe the problem and send us some images.


If you are unhappy with a product for a particular reason, please contact us at info@hausmerk.com within 14 days of receipt and let us know why you would like to return the item. Please do not send any item back until you have contacted us first. No refunds or exchanges will be made for items returned without prior communication and agreement by Hausmerk.


If your return has been approved by us, items must be returned in perfect, unused and saleable condition within 14 days from your notification. We will offer you an exchange or refund the price at which you purchased the product. Freight will not be refunded. Unless we made a mistake by sending you a wrong product, you will be responsible for returning the goods to us. The shipping expenses for returning an order are not covered by Hausmerk and must be paid by you.


All products must be returned in their original packaging. Packaging must not be broken or in any other way damaged – neither can the product. If the product or packaging is damaged when we receive them, it is not possible to grant you a refund.


Our return address is: Hausmerk, Avenue Van Volxem 475, 1190 Brussels, Belgium.


We strongly advise you to package the return items very carefully and use insured delivery with a proof of postage certificate. If you intend to cancel your sale contract in accordance with our cancellation and return policy, you must take good care of the goods pending their return to us. Once you have received the goods, all risk of damage to, or loss of, the goods shall pass to you. We regret we cannot accept liability for goods lost or damaged in transport.

 

5. REFUNDS

You will be refunded within 14 days once we have received the returned items in perfect, unused and saleable condition in our warehouse. Refunds are generally made via bank transfer so we may need your bank details. We cannot be responsible for interest charges made by your credit card company whilst waiting for returns to be refunded.